Privacy Policy

Last updated: 11/01/2026

This Policy explains how SwarmX collects and uses personal data.

1. What we collect

We may collect:

Identity/contact info (name, email, phone, shipping/billing address)

Order/payment info (order details; we do not store full card details—processed by [Shopify/processor])

Account and support messages

Device and usage data (IP address, browser, pages viewed) if analytics/cookies are enabled

2. Why we use it

We use your data to:

Process and deliver orders

Send order/service emails (confirmation, tracking, support)

Prevent fraud and secure our store

Improve our website and products

Send marketing only if you opt in (you can opt out anytime)

3. Who we share it with

We share data only as needed with:

Shopify and payment processors

Shipping/fulfilment partners and carriers

4. International transfers

Your data may be processed outside your country (e.g., by Shopify or logistics partners). We use appropriate safeguards where required.

5. How long we keep data

We keep order and account data for as long as needed for fulfilment, support, legal, tax, and accounting purposes.

6. Your rights

Depending on your location (UK/EU/US), you may have rights to access, correct, delete, or restrict processing of your data, and to object to marketing.

7. Cookies

We use cookies and similar technologies. See our Cookie Policy for details (or the cookie banner/settings where available).

8. Contact

For privacy requests, contact: hello@swarmex.co.uk