Support

Need help? You’re in the right place. Orders ship from the UK; we deliver to the UK, EU, and USA.

Shipping & Delivery

Dispatch: Pre-orders start shipping from 14/02/2026.
Delivery: 5-14 days
Tracking: A tracking link is emailed at dispatch.

Returns & Warranty

Change of mind: 14 days from delivery, unused and in original condition.
DOA/defects: 7-day replacement from delivery.
Warranty: 6-month limited warranty on drone/controller; 3-month on batteries.
Exclusions: Crash or water damage, modifications, missing parts, normal wear.

How to start: Email hello@swarmex.co.uk with your order number.

Pre-order Terms

Payment is taken at checkout.
Estimated dispatch: February 14th 2026 (Valentine's Day)

Safety & Compliance (summary)

Razorbill is CE, FCC, and RoHS compliant. You remain pilot-in-command; AI assists but does not replace safe operation.
See the Safety & Compliance page for certificates and details.

FAQs (quick)

Can I change my address? Yes—email us before dispatch.
How old do you need to be? Recommended 14+; always follow local rules.
How do I charge it? Use the included USB cable
Need help? Email hello@swarmex.co.uk (Mon–Fri, 9:00–17:00 UK time).